Make The Other Person Feel Important

Claude Marais, a restaurant owner in Rouen, France, used this principle and saved his restaurant the loss of a key employee. This woman had been in his employ for five years and was a vital link between M. Marais and his staff of twenty-one people. He was shocked to receive a registered letter from her advising him of her resignation.
M.Marais reported: “I was very surprised and , even more, disappointed, because I was under the impression that I had been fair to her and receptive to her needs. Inasmuch as she was a friend as well as an employee.
“I could not, of course accept the resignation without some explanation. I took her aside and said, ‘Paulette, you must understand that I can not accept your resignation. You mean a great deal to me and to this company, and you are as important to the success of this restaurant as I am.’ I repeated this in front of the entire staff, and I invited her to my home and reiterated my confidence in her with my family present.
“Paulette withdrew her resignation, and today I can rely on her as never before. I frequently reinforce this by expressing my appreciation for what she does and showing her how important she is to me and to the restaurant.”

Make the other person feel important and do it sincerely.